Return & Refund Policy

At Gadget Saathi, customer satisfaction is our priority. If you encounter any issues with the product you received, please review our Replacement policy below:

Replacement Policy:

1. Eligibility for Replacement:

a) Normal Delivery Products:

Replacement is available for products delivered via normal delivery if they are found to be defective or incorrect upon receipt.
To initiate a replacement request, please contact us within 48 hours of receiving the product.
The product must be returned in unused condition, with all original tags and packaging intact.

b) Open Box Delivery Products:

For Open-box delivery, any defective or incorrect items will be replaced immediately during the delivery process.
The delivery agent will collect the defective product, and a replacement will be dispatched for delivery the next day.

c) Non-Warranty Products:

Non-warranty products are not eligible for replacement under any circumstances.
To determine if the product is covered by a warranty, we recommend referring to the detailed product description available on our website.
This will provide you with information regarding the warranty status and any applicable terms and conditions.

d) Proof of Defective or Incorrect Product:

In order to process a replacement request, customers must record a single, continuous video that clearly shows the following:

The packed parcel in its original condition, ensuring there are no tears or damage to the packaging.
The bill details are clearly visible.
The unpacking process, showing the entire contents of the package.
Any defects or incorrect items should be visible in the video.

Please note that edited videos or videos recorded in multiple parts will not be accepted as valid proof. The video must be continuous from start to finish.

2. How to Request a Replacement:

Use the "Return Tab" under the order section on our website to submit your request, or email us at gadgetsaathi@gmail.com.
You will need to provide a video as proof showing the damaged or incorrect product.

3. Replacement Process:

Once the returned product is received and passes quality checks, a replacement will be dispatched in 1-2 days.

4. Courier Costs:

As we currently do not have a reverse pickup facility, you will need to send the product to our provided address at your own expense.
Please note, the return courier charges will be borne by you.

5. Shipping and COD Charges:

Refunds for Shipping and COD charges are not applicable.

Cancellation Policy :

1. Cancellation Timeframe:

Orders can be cancelled within 30 minutes of placing them.
Cancellations will be processed with a ₹50 processing fee, deducted from the refund amount.
Cancellations after 30 minutes will not be accepted.

2. Refund on Cancellation:

Refunds will be processed to your original payment method within 7-10 working days as per the payment gateway norms.

Warranty Information :

1. Warranty Coverage:

Warranty details are mentioned on the product page. Please refer to the product description for the specific warranty period.

2. How to Claim Warranty:

For warranty claims, visit the nearest service centre with the product packaging and invoice.
Any warranty claim from Gadget Saathi will be honored only if stated in the product description.
To claim a warranty, you need to bring the product to our given address, where a quality check will be conducted.
Replacement will be provided only after successful verification and strictly within the mentioned timeframe.

3. Conditions for Warranty:

The product must be free from external damage to qualify for warranty service.
Replacement under warranty is subject to quality checks and will be processed only within the given timeframe.

4. Product Image -

Product images are for illustrative purposes only and may not accurately represent the actual product. Variations in color may occur due to differences in display settings and lighting conditions.

FAQs:

1. Can I return a product?
A. We do not offer a return facility under any circumstances, including:

Personal preference or dissatisfaction with the product.
Incorrect product ordered by the customer.
Change of mind post-delivery.
Product not aligning with customer expectations.
However, a replacement will be provided exclusively in cases where the product delivered is defective or incorrect.

2. How do I request a replacement?
A. Contact us within 48 hours of receiving the product. Email us at gadgetsaathi@gmail.com or use the “Return Tab” under your order section on our website.

3. How long does the replacement process take?
A. Once we receive the product and complete quality checks, the replacement will be dispatched within 1-2 days.

4. Can I cancel my order?
A. Yes, orders can be canceled within 30 minutes of placement. A ₹50 processing fee will apply.

5. Will I get a refund for courier charges?
A. No, return shipping charges are your responsibility as we currently do not have a reverse pickup facility.

6. How do I claim warranty for my product?
A. Visit the nearest service center with your product packaging and invoice. Warranty terms will apply as per the product description.

7. What if I haven’t received my replacement or refund?
A. We will notify you via email once the process is initiated. If you still face issues, contact us at gadgetsaathi@gmail.com.

By purchasing from Gadget Saathi, you agree to the terms and conditions outlined above.

For any further queries, feel free to contact our customer support team. At Gadget Saathi, we are committed to delivering exceptional service and ensuring your satisfaction!