Shipping Policy

Welcome to Gadget Saathi! Here’s a comprehensive overview of our shipping policy to ensure a smooth and transparent shopping experience:

1. Shipping Locations :

We offer fast and seamless delivery services all over India, ensuring timely and efficient service for all our customers.
We provide Open box delivery within a 6 km radius of Siliguri, with delivery time within 2 days.
Beyond that, Normal delivery will be made via our trusted courier partners, with an estimated delivery time of 3-7 days.

2. Order Placement & Processing :

Orders placed before 11 AM: Shipped and delivered the same day.
Orders placed after 11 AM: Shipped and delivered the next day.

3. Delivery Guidelines :

a) Inspect the Package:

Please do not accept the package if the courier bag is torn or tampered with. Retain the packaging in case of any issues requiring resolution.

b) Open Box Delivery (For Fragile Products Only):

To ensure you receive the correct and defect-free product, we offer an open-box delivery service.
Kindly record a complete video while unboxing the package. This video will serve as valid proof for any replacement requests.
If the product is defective or incorrect, the delivery agent will collect it on the spot. A replacement will be dispatched and delivered to you the next day.
Open box delivery is available within a 7 km radius of Siliguri. For locations beyond that, normal delivery will be made via our trusted courier partners, which typically takes around 3-7 days.

c) Accurate Details:

Ensure that the delivery address and contact information provided during checkout are accurate to avoid delays or delivery failures.

4. Shipping Charges :

a) Within a 6 km Radius (Local Siliguri Orders):

₹30 Delivery Fee for orders below ₹499.
FREE Delivery on orders of ₹499 or more.

b) Beyond a 6 km Radius:

₹70 Delivery Fee for orders below ₹699.
FREE Delivery on orders of ₹699 or more.

5. Tracking Your Order :

Track your shipment using the tracking details available in the "Orders" section on our website.

6. Support & Returns :

If you receive a damaged or incorrect product, report it to us within 48 hours. Retain the original packaging and provide photographic or video evidence to ensure a smooth and prompt resolution.

7. Undeliverable Packages :

Orders may be undeliverable due to incorrect addresses, recipient unavailability, or refusal to accept the package. Re-delivery requests may incur additional charges.

FAQs:

Q: Do you offer same-day delivery?
A: Yes, orders placed before 11 AM are shipped and delivered on the same day within Siliguri.

Q: Are there any shipping charges?
A: Within 6 km of Siliguri: ₹30 delivery fee for orders below ₹499; free for ₹499 or more.
Beyond 6 km: ₹70 delivery fee for orders below ₹699; free for ₹699 or more.

Q: What should I do if I receive a damaged product?
A: Notify us within 48 hours of delivery. Ensure you make a video during unboxing as proof for a hassle-free return or replacement process.

Q: How can I track my order?
A: Track your shipment using the tracking details available in the "Orders" section on our website.

For any further queries, feel free to contact our customer support team. At Gadget Saathi, we are committed to delivering exceptional service and ensuring your satisfaction!